Tech Tip: Reset Your Password

Have you forgotten your TNRL account password? No problem!

When you register for a library card, TNRL staff set your PIN/password to the last four digits of your phone number. 

However, you can always change your password by following the instructions below:

1. Type “tnrl.ca” into your Internet browser address bar.

2. Once you are on our website, click on “My Account” in the top right-hand corner of the page. You should now see this screen:

3. Click on “Forgot Your Password?” You should now see this screen:

4. Type in your barcode from the back of your library card and click “submit.” You should now see this screen:

5. Next, you need to check your email account for an email from the library. The library’s email address is questions@tnrd.ca

6. When you open the request to reset your password email from the library, click on the blue link as shown below:

7. Next, complete the password reset form with your barcode and a new password of your choice. The new password/PIN must be a minimum of 4 characters. 

Examples of permitted passwords:

  • 7953
  • apricot1
  • toys4cats

The following passwords are not secure due to the simple pattern repitition:

  • thisisme
  • aaaabbbb
  • 12121212

This password is not permitted because of the exclamation mark:

  • Turner!
8. Click “submit” once you have decided on your new password. If you need any assistance setting a password, please phone your local TNRL branch or email questions@tnrd.ca.
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